Mission Accomplished - Management Board change: Ulf Thiele leaves industry giant Schneider Electric

Ulf Thiele will relinquish operational responsibility for Schneider Electric’s Customer Care and Customer Experience in Germany, Austria and Switzerland effective May 31, 2018, the company has announced.

Ratingen | Thiele is departing the company of his own accord to pursue new challenges elsewhere following the highly successful completion of his mission to lead Customer Service in the DACH Region into the top league.

Thiele has proficiently headed up the Customer Care Center as well as Quality and Customer Satisfaction since the beginning of 2014.
He restructured this business area from the ground up and, despite significant cost cutting, doubled customer satisfaction in four years’ time. This was made possible through a concerted focus on customer requirements and the corresponding digitalization of business processes.

As a result, a crucial building block has been laid for the future growth of Schneider Electric within the DACH Zone, the company said.
Top-Ten Rankings in 2016 & 2017 in Germany’s leading Service Sector Competition “Top Service Award Deutschland” conferred industry-wide recognition on these achievements.

“We greatly regret his decision and expressly thank Ulf Thiele for his exceptional contributions over the past several years,” Dr. Barbara Frei, CEO & Zone President Schneider Electric DACH, said.

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